线程： 雷克萨斯最高排名在 J.D.Power 顾客满意度指数 — —

在过去的 30 年 J.D.Power and Associates 了本身的名称与众多的年度调查，拥有汽车的各个方面。14 那些年雷克萨斯本身作为一个领导者的名称在取得客户满意，即使它未得到列在调查中，第一个十年。

其没有惊喜，然后，报告雷克萨斯排名最高在 J.D.权力和同伙 2011年客户满意度指数 (CSI) — — 连续第三年。

雷克萨斯的得分是 CSI 846 同时捷豹 (837)、 凯迪拉克 (830) 和讴歌 (828) 1000 点规模位居第四个铭牌与分数以上平均之间的奢侈品牌。沃尔沃和保时捷是最改进。

迷你排列最高分数为 805 大众品牌之间。迷你其后 GMC (803)、 别克 (799)、 雪佛兰 (792)、 起亚 (784)、 现代汽车和智能 (783)、 大众 (779)、 福特 (773) 和本田 (765) 与分数高于行业平均水平。之间的大众市场的品牌，实现最大的改善，从 2010 年马自达和铃木。

从研究派生的一个片段是只有 7%的 97,300 的业主与租户 2006年-2010 年模型年车辆的被调查的人认为他们经销商曾试图去卖给他们对他们认为不必要的服务工作。不足为奇的是，那些报告了这一问题作为更不满意，领先的 CSI 得分较低。

For the past 30 years J. D. Power and Associates has made a name for itself with numerous annual surveys on various aspects of car ownership. For 14 of those years Lexus has made a name for itself as a leader in customer satisfaction, even though it did not get included in the surveys for the first ten years.

Its no surprise, then, to report that Lexus is ranked highest in the J. D. Power and Associates 2011 Customer Satisfaction Index (CSI) — the third year in a row.

Lexus achieved a CSI score of 846 on a 1,000-point scale while Jaguar (837), Cadillac (830) and Acura (828) rounded out the top four nameplates with scores above average among luxury brands. Volvo and Porsche were the most improved.

Mini ranked highest among mass-market brands with a score of 805. Mini was followed by GMC (803), Buick (799), Chevrolet (792), Kia (784), Hyundai and Smart (783 each), Volkswagen (779), Ford (773) and Honda (765) with scores above industry average. Among the mass-market brands, Mazda and Suzuki achieved the greatest improvements from 2010.

One snippet derived from the study is that only 7 percent of the 97,300 owners and lessees of 2006-2010 model year vehicles who were surveyed felt their dealer had tried to up sell them on service work they deemed unnecessary. Not surprisingly, those that did report this as a problem were much less satisfied, leading to lower CSI scores.