Mai puţin de o săptămână după ce J. D. Power si Asociatii a dezvăluit brandurile auto care clasat cel mai bine în sondaj anual satisfacţia clientului (CSI), firma de cercetare prolific acum a anunţat rezultatele studiului 2011 de fiabilitate de vehicul (VDS). Acest studiu măsurile problemele întâmpinate în ultimele 12 luni de proprietarii de trei ani (modelul anului 2008) vehicule. Clasament se bazează pe cel mai mic număr de probleme cu experienţă per 100 vehicule. Surpriza mare, deşi este că Lexus a făcut rang mai mare-l numai a reuşit să rang al doilea în spatele Lincoln, care a lovit faţa locului de top pentru prima dată. Jaguar, Porsche si Toyota rotunjit plăci de top cinci. Alte surpriza este că Mini, care a clasat ca cel mai bine eticheta mass-market în CSI, clasate în partea de jos în VDS. Cred că acest lucru confirmă doar că, dacă un client are probleme cu un produs, atâta timp cât acesta este luată de îngrijire eficient, el sau ea va fi un client multumit. La nivel de model, Toyota a primit șapte Premii segmentul şi Ford patru premii dintr-un total de 20 eliberat. Ansamblu vehicul fiabilitate a îmbunătăţit cu cea mai scăzută rată de probleme deoarece studiul a fost realizat primul în 1990. Vestea bună este că chiar dacă tu own un vehicul care rândurile sub medie în VDS, toate vehiculele sunt mult mai de încredere în zilele noastre. Cu toate acestea, rata de îmbunătăţire a încetinit în mare măsură din cauza unor probleme cu caracteristici electronice în vehicule, inclusiv audio, sisteme de divertisment şi de navigaţie şi noi caracteristici de siguranţă, cum ar fi presiunea pneurilor, sisteme de monitorizare. Automakers, as a whole, have made significant improvements in reducing traditional problems, particularly vehicle with interiors; engines and transmissions; and steering and frânare de urgență during the past several years, said David Sargent, vice president of global research vehicle at J. D. Power and Associates. Cu toate acestea, as manufacturers add new features and technologies to satisfy customer demand and new legislation, they face the potential for introducing the new problems. Potrivit Sargent, în tehnologii noi devin mai răspândită, consolidarea fiabilitate aceste caracteristici a devenit un punct important de diferenţiere printre producatorii auto. In case sunteți interested here is a list of the award winners in fiecare segment where there were sufficient responses from among the 43,700 owners who responded: Modele de top trei 2008 fiecare Segment Masina sub-compacte mai înalt ierarhizate: Honda Fit Toyota Yaris Hyundai Accent Compact masina cea mai mare clasate: Toyota Prius Hyundai Elantra Sedan Toyota Matrix Compact sportiv masina cea mai mare clasate: Mazda MX-5 Miata Altoi tC Mărime medie sportiv masina cea mai mare clasate: Ford Mustang Mărime medie masina cea mai mare clasate: Ford Fusion Buick LaCrosse Mitsubishi Galant Mare masina cea mai mare clasate: Buick Lucerne Ford Taurus Chevrolet Impala Compact Premium sportiv masina cea mai mare clasate: Mercedes-Benz CLK-clasa Intrare Premium auto cea mai mare clasate: Lincoln MKZ Lexus ES 350 ACURA TL (egalitate) Acura TSX (egalitate) Masina de primă mărime medie cea mai mare clasate: Acura RL Mercedes-Benz E-Class Lexus GS Primă mare cu masina cea mai mare clasate: Cadillac DTS Mercedes-Benz S-Class Compact multi-scop vehicul mai înalt ierarhizate: Scion xB Chrysler PT Cruiser Crossover/SUV compact mai înalt ierarhizate: Honda CR-V Subaru Forester Toyota RAV4 Intrare Premium Crossover/SUV mai înalt ierarhizate: BMW X 3 Mărime medie Crossover/SUV mai înalt ierarhizate: Toyota 4Runner Hyundai Santa Fe Ford Edge Crossover mare/SUV mai înalt ierarhizate: Chevrolet Tahoe GMC Yukon Toyota Sequoia Mare Pickup mai înalt ierarhizate: Toyota Tundra Ford F-150 LD RAM 1500 LD Mărime medie Pickup mai înalt ierarhizate: Toyota Tacoma Honda Ridgeline Minivan mai înalt ierarhizate: Toyota Sienna Honda Odyssey Chevrolet Uplander Mărime medie Premium Crossover/SUV mai înalt ierarhizate: Lexus RX Lexus GX 470 Volvo XC70 Primă mare Crossover/SUV mai înalt ierarhizate: Lincoln Navigator Mercedes-Benz GL-Class Nici un alt model în acest segment efectuează peste media segment. Less than a week after J. D. Power and Associates revealed the auto brands that ranked best in the annual Customer Satisfaction (CSI) survey, the prolific research firm has now announced results of the 2011 Vehicle Dependability Study (VDS). This study measures the problems experienced during the past 12 months by owners of three-year-old (model year 2008) vehicles. Ranking is based on the lowest number of problems experienced per 100 vehicles. The big surprise though is that Lexus did not rank highest – it only managed to rank second behind Lincoln, which hit the top spot for the first time. Jaguar, Porsche and Toyota rounded out the top five nameplates. The other surprise is that Mini, which ranked as the best mass-market nameplate in CSI, ranked at the bottom in VDS. I guess this just confirms that if a customer has problems with a product as long as it is taken care off efficiently, he or she will be a satisfied customer. At the model level, Toyota received seven segment awards and Ford four awards out of a total of 20 issued. Overall vehicle dependability has improved with the lowest rate of problems since the survey was first conducted in 1990. The good news is that even if you own a vehicle that ranks below average in VDS, all vehicles are much more dependable nowadays. However, the rate of improvement has slowed largely because of problems with electronic features in vehicles, including audio, entertainment and navigation systems and new safety features, such as tire pressure monitoring systems. Automakers, as a whole, have made significant improvements in reducing traditional problems, particularly with vehicle interiors; engines and transmissions; and steering and braking during the past several years, said David Sargent, vice president of global vehicle research at J. D. Power and Associates. However, as manufacturers add new features and technologies to satisfy customer demand and new legislation, they face the potential for introducing new problems. According to Sargent, as newer technologies become more widespread, enhancing the dependability of these features has become an important point of differentiation among automakers. In case youre interested here is a list of the award winners in each segment where there were sufficient responses from among the 43,700 owners who responded: Top Three 2008 Models per Segment Sub-Compact Car Highest Ranked: Honda Fit Toyota Yaris Hyundai Accent Compact Car Highest Ranked: Toyota Prius Hyundai Elantra Sedan Toyota Matrix Compact Sporty Car Highest Ranked: Mazda MX-5 Miata Scion tC Midsize Sporty Car Highest Ranked: Ford Mustang Midsize Car Highest Ranked: Ford Fusion Buick LaCrosse Mitsubishi Galant Large Car Highest Ranked: Buick Lucerne Ford Taurus Chevrolet Impala Compact Premium Sporty Car Highest Ranked: Mercedes-Benz CLK-Class Entry Premium Car Highest Ranked: Lincoln MKZ Lexus ES 350 Acura TL (tie) Acura TSX (tie) Midsize Premium Car Highest Ranked: Acura RL Mercedes-Benz E-Class Lexus GS Large Premium Car Highest Ranked: Cadillac DTS Mercedes-Benz S-Class Compact Multi-Purpose Vehicle Highest Ranked: Scion xB Chrysler PT Cruiser Compact Crossover/SUV Highest Ranked: Honda CR-V Subaru Forester Toyota RAV4 Entry Premium Crossover/SUV Highest Ranked: BMW X3 Midsize Crossover/SUV Highest Ranked: Toyota 4Runner Hyundai Santa Fe Ford Edge Large Crossover/SUV Highest Ranked: Chevrolet Tahoe GMC Yukon Toyota Sequoia Large Pickup Highest Ranked: Toyota Tundra Ford F-150 LD Ram 1500 LD Midsize Pickup Highest Ranked: Toyota Tacoma Honda Ridgeline Minivan Highest Ranked: Toyota Sienna Honda Odyssey Chevrolet Uplander Midsize Premium Crossover/SUV Highest Ranked: Lexus RX Lexus GX 470 Volvo XC70 Large Premium Crossover/SUV Highest Ranked: Lincoln Navigator Mercedes-Benz GL-Class No other model in this segment performs above the segment average.
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