Kurang seminggu selepas J. D. Power and Associates mendedahkan jenama kereta yang mendapat kedudukan terbaik dalam tinjauan Kepuasan Pelanggan (CSI) tahunan, firma penyelidikan prolifik itu kini telah mengumumkan hasil Kajian Kebolehpercayaan Kenderaan (VDS) 2011. Kajian ini mengukur masalah yang dialami dalam tempoh 12 bulan yang lalu oleh pemilik kenderaan berusia tiga tahun (model tahun 2008). Kedudukan adalah berdasarkan bilangan masalah terendah yang dialami bagi setiap 100 kenderaan. Kejutan besar walaupun Lexus tidak berada di kedudukan tertinggi - ia hanya berjaya menduduki tempat kedua di belakang Lincoln, yang menduduki tempat teratas buat kali pertama. Jaguar, Porsche dan Toyota melengkapkan lima nama teratas. Kejutan lain ialah Mini, yang disenaraikan sebagai papan nama pasaran massa terbaik dalam CSI, menduduki tempat di bahagian bawah dalam VDS. Saya rasa ini hanya mengesahkan bahawa jika pelanggan mempunyai masalah dengan produk selagi ia dijaga dengan cekap, dia akan menjadi pelanggan yang berpuas hati. Di peringkat model, Toyota menerima tujuh anugerah segmen dan Ford empat anugerah daripada jumlah keseluruhan 20 yang dikeluarkan. Kebergantungan kenderaan secara keseluruhan telah bertambah baik dengan kadar masalah terendah sejak tinjauan pertama kali dijalankan pada tahun 1990. Berita baiknya ialah walaupun anda memiliki kenderaan yang berada di bawah purata dalam VDS, semua kenderaan jauh lebih boleh dipercayai pada masa kini. Walau bagaimanapun, kadar penambahbaikan telah perlahan sebahagian besarnya kerana masalah dengan ciri-ciri elektronik dalam kenderaan, termasuk sistem audio, hiburan dan navigasi dan ciri-ciri keselamatan baru, seperti sistem pemantauan tekanan tayar. Pembuat kereta, secara keseluruhan, telah membuat penambahbaikan yang ketara dalam mengurangkan masalah tradisional, terutamanya dengan bahagian dalam kenderaan; enjin dan transmisi; dan stereng dan brek sejak beberapa tahun lalu, kata David Sargent, naib presiden penyelidikan kenderaan global di J. D. Power and Associates. Walau bagaimanapun, apabila pengeluar menambah ciri dan teknologi baru untuk memenuhi permintaan pelanggan dan undang-undang baru, mereka menghadapi potensi untuk memperkenalkan masalah baru. Menurut Sargent, apabila teknologi baru menjadi lebih meluas, meningkatkan kebolehpercayaan ciri-ciri ini telah menjadi titik pembezaan penting di kalangan pembuat kereta. Sekiranya anda berminat di sini adalah senarai pemenang anugerah dalam setiap segmen di mana terdapat respons yang mencukupi dari kalangan 43,700 pemilik yang menjawab: Tiga Model 2008 Teratas bagi setiap Segmen Kereta Sub-Kompak Peringkat Tertinggi: Honda Fit Toyota Yaris Yang loghat Hyundai Kereta Kompak Peringkat Tertinggi: Toyota Prius Hyundai Elantra Sedan Toyota Matrix Kereta Sporty Kompak Peringkat Tertinggi: Mazda MX-5 Miata Scion tC Midsize Sporty Kereta Peringkat Tertinggi Kedudukan: Ford Mustang Kereta Midsize Peringkat Tertinggi: Gabungan Ford Buick LaCrosse Mitsubishi Galant Kereta Besar Peringkat Tertinggi: Buick Lucerne Ford Taurus Chevrolet Impala Kereta Premium Sporty Kompak Peringkat Tertinggi: Mercedes-Benz CLK-Class Kemasukan Kereta Premium Berpangkat Tertinggi: Lincoln MKZ Lexus ES 350 Acura TL (seri) Acura TSX (seri) Kereta Premium Midsize Peringkat Tertinggi: Acura RL Mercedes-Benz E-Class Lexus GS Kereta Premium Besar Peringkat Tertinggi: Cadillac DTS Mercedes-Benz S-Class Kenderaan Pelbagai Guna Kompak Peringkat Tertinggi: Scion xB Chrysler PT Cruiser Crossover Kompak / SUV Peringkat Tertinggi: Honda CR-V Forester doktor Toyota RAV4 Kemasukan Premium Crossover / SUV Peringkat Tertinggi: BMW X3 Midsize Crossover / SUV Kedudukan Tertinggi: Toyota 4Runner Hyundai Santa Fe Ford Edge Crossover Besar / SUV Kedudukan Tertinggi: Chevrolet Tahoe GMC Yukon Toyota Sequoia Pengambilan Besar Peringkat Tertinggi: Toyota Tundra Ford F-150 LD Ram 1500 LD Midsize Pickup Peringkat Tertinggi: Toyota Tacoma Honda Ridgeline Minivan Peringkat Tertinggi: Toyota Sienna Honda Odyssey Chevrolet Uplander Midsize Premium Crossover / SUV Kedudukan Tertinggi: Lexus RX Lexus GX 470 Volvo XC70 Crossover Premium Besar / SUV Kedudukan Tertinggi: Lincoln Navigator Mercedes-Benz GL-Class Tiada model lain dalam segmen ini menunjukkan prestasi melebihi purata segmen. Less than a week after J. D. Power and Associates revealed the auto brands that ranked best in the annual Customer Satisfaction (CSI) survey, the prolific research firm has now announced results of the 2011 Vehicle Dependability Study (VDS). This study measures the problems experienced during the past 12 months by owners of three-year-old (model year 2008) vehicles. Ranking is based on the lowest number of problems experienced per 100 vehicles. The big surprise though is that Lexus did not rank highest – it only managed to rank second behind Lincoln, which hit the top spot for the first time. Jaguar, Porsche and Toyota rounded out the top five nameplates. The other surprise is that Mini, which ranked as the best mass-market nameplate in CSI, ranked at the bottom in VDS. I guess this just confirms that if a customer has problems with a product as long as it is taken care off efficiently, he or she will be a satisfied customer. At the model level, Toyota received seven segment awards and Ford four awards out of a total of 20 issued. Overall vehicle dependability has improved with the lowest rate of problems since the survey was first conducted in 1990. The good news is that even if you own a vehicle that ranks below average in VDS, all vehicles are much more dependable nowadays. However, the rate of improvement has slowed largely because of problems with electronic features in vehicles, including audio, entertainment and navigation systems and new safety features, such as tire pressure monitoring systems. Automakers, as a whole, have made significant improvements in reducing traditional problems, particularly with vehicle interiors; engines and transmissions; and steering and braking during the past several years, said David Sargent, vice president of global vehicle research at J. D. Power and Associates. However, as manufacturers add new features and technologies to satisfy customer demand and new legislation, they face the potential for introducing new problems. According to Sargent, as newer technologies become more widespread, enhancing the dependability of these features has become an important point of differentiation among automakers. In case youre interested here is a list of the award winners in each segment where there were sufficient responses from among the 43,700 owners who responded: Top Three 2008 Models per Segment Sub-Compact Car Highest Ranked: Honda Fit Toyota Yaris Hyundai Accent Compact Car Highest Ranked: Toyota Prius Hyundai Elantra Sedan Toyota Matrix Compact Sporty Car Highest Ranked: Mazda MX-5 Miata Scion tC Midsize Sporty Car Highest Ranked: Ford Mustang Midsize Car Highest Ranked: Ford Fusion Buick LaCrosse Mitsubishi Galant Large Car Highest Ranked: Buick Lucerne Ford Taurus Chevrolet Impala Compact Premium Sporty Car Highest Ranked: Mercedes-Benz CLK-Class Entry Premium Car Highest Ranked: Lincoln MKZ Lexus ES 350 Acura TL (tie) Acura TSX (tie) Midsize Premium Car Highest Ranked: Acura RL Mercedes-Benz E-Class Lexus GS Large Premium Car Highest Ranked: Cadillac DTS Mercedes-Benz S-Class Compact Multi-Purpose Vehicle Highest Ranked: Scion xB Chrysler PT Cruiser Compact Crossover/SUV Highest Ranked: Honda CR-V Subaru Forester Toyota RAV4 Entry Premium Crossover/SUV Highest Ranked: BMW X3 Midsize Crossover/SUV Highest Ranked: Toyota 4Runner Hyundai Santa Fe Ford Edge Large Crossover/SUV Highest Ranked: Chevrolet Tahoe GMC Yukon Toyota Sequoia Large Pickup Highest Ranked: Toyota Tundra Ford F-150 LD Ram 1500 LD Midsize Pickup Highest Ranked: Toyota Tacoma Honda Ridgeline Minivan Highest Ranked: Toyota Sienna Honda Odyssey Chevrolet Uplander Midsize Premium Crossover/SUV Highest Ranked: Lexus RX Lexus GX 470 Volvo XC70 Large Premium Crossover/SUV Highest Ranked: Lincoln Navigator Mercedes-Benz GL-Class No other model in this segment performs above the segment average.
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