Thread: Novi proces ubrzava GM reakciju na pritužbe kupaca

Eksperiment generala Motorsa s kombinacijom zadovoljstva kupaca i kvalitete proizvoda pod jednim kišobranom može ubrzati rješavanje pritužbi kupaca, kaže žena koja nadgleda trud.

General Motors' experiment with combining customer satisfaction and product quality under a single umbrella is making it possible to address customer complaints faster, said the woman overseeing the effort.