Thread: Järjestatud kõrgeim JD Power kliendi rahulolu indeks – jälle Lexus

Viimased 30 aastat J. D. Power and Associates on teinud endale nime koos arvukate aastavaatluste mitmesugustes autode. Need aastad 14 saavutanud Lexus endale nime liider kliendirahulolu, kuigi see ei ole saada ülevaade sisaldab esimese kümne aasta jooksul.

Selle spordist, siis aru, et Lexus on järjestatud kõrgeim J. D. Power ja kaastöötajad 2011 kliendi rahulolu indeks (CSI) — kolmandat aastat järjest.

Lexus saavutatud 846 Jaguar (837), Cadillac (830) ja Acura (828) 1000-punkti skaalal CSI skoor, ümardatud välja neli nameplates hinded eespool keskmised luksus marki seas parimaks. Volvo ja Porsche oli kõige parem.

Mini seas kõrgeim Keskmine 805 massituru brändid. Mini järgnes GMC (803), Buick (799), Chevrolet (792), Kia (784), Hyundai ja Smart (783 iga), Volkswagen (779), Ford (773) ja Honda (765) hinded tööstusharu keskmisest. Seas massituru marki Mazda ja Suzuki saavutatud suurimat parandusi alates 2010.

Ühe katkendi saadud uuring on ainult 7% 97,300 omanikel ja rentnikele 2006-2010 mudeli aasta sõidukite, kes püüdsid tundis, püüdis oma edasimüüja kuni müüa neid üldkasulikku tööd nad vajalikuks. Pole ime, need, mis tegid aru sellest probleemi palju vähem täitmist, mille tulemusena CSI hinded.

For the past 30 years J. D. Power and Associates has made a name for itself with numerous annual surveys on various aspects of car ownership. For 14 of those years Lexus has made a name for itself as a leader in customer satisfaction, even though it did not get included in the surveys for the first ten years.

Its no surprise, then, to report that Lexus is ranked highest in the J. D. Power and Associates 2011 Customer Satisfaction Index (CSI) — the third year in a row.

Lexus achieved a CSI score of 846 on a 1,000-point scale while Jaguar (837), Cadillac (830) and Acura (828) rounded out the top four nameplates with scores above average among luxury brands. Volvo and Porsche were the most improved.

Mini ranked highest among mass-market brands with a score of 805. Mini was followed by GMC (803), Buick (799), Chevrolet (792), Kia (784), Hyundai and Smart (783 each), Volkswagen (779), Ford (773) and Honda (765) with scores above industry average. Among the mass-market brands, Mazda and Suzuki achieved the greatest improvements from 2010.

One snippet derived from the study is that only 7 percent of the 97,300 owners and lessees of 2006-2010 model year vehicles who were surveyed felt their dealer had tried to up sell them on service work they deemed unnecessary. Not surprisingly, those that did report this as a problem were much less satisfied, leading to lower CSI scores.