According to research Agency J.D. Power and Associates in Germany brand Volvo in 2011, ahead of Mercedes in the customer satisfaction rating. Such conclusions were made after conducted from January to may online survey of more than 17 150 car owners a two-year "age". Respondents were asked to rate their cars on four indicators: overall satisfaction with vehicle quality and reliability, cost of ownership and satisfaction with service. In the end, brand Volvo scored 841 points out of 1000, Mercedes - 839. While last year was the first brand Mercedes with the 838 points, and Volvo was only the seventh line indicator 826 points. The third, fourth and fifth places in 2011 took the Mazda brand (831 score), Mini (827 points) and Honda (824 points). In 2009 in this rating was the first brand Daihatsu, in 2007 and 2008-Honda, and from 2002 to 2006 year of leadership held by Toyota.