11 - 13 October in Moscow, MARRIOTT Grand Hotel hosted the 1st Forum of Adam Smith Institute "Autoretail Russia", which turned out to be timely and productive gathering of significant figures of the Russian automotive retail market and their foreign colleagues.
Aleksey Rakhmanov, director of the automobile industry department at the Ministry of Industry and Trade of the Ministry of Industry and Trade, Alexei Rakhmanov, director of the automobile industry department, and later his deputy, who replaced him during questions and answers, presented further plans for the development of the automotive industry. For example, the Ministry of Industry is not going to extend the preferential car loan program. "As of today, there are no funds in the budget for the concessional lending program for 2012," he said. The issues of environmental taxation were also discussed. Rakhmanov said that it is not worth mentioning that the Ministry of Industry does not intend to infringe the rights of elderly people in old cars. It is necessary to decide what is better-social well-being today or the health of the nation tomorrow, " Rakhmanov said. Deputy Head of the Department of Control of Social Sphere and Trade of the Federal Anti-Monopoly Service Mikhail Fedorenko discussed the issues of complaints in the sphere of service, which have reached critical values. In this connection, the FAS stated that the services of official and so-called grey dealers could be subject to their close influence. In 2011, in addition to representatives of regulatory and legislative bodies at the forum, heads of dealers and manufacturers presented their vision and plans for the development of authoritayl in Russia. And if a few years ago, the dealers were building plans for the transition to better service, it was time to note that the time has come to take stock. Tatiana Lutkovskaya, Rolf Ryitail, in her report, emphasized that Rolf directs the company's activity to the development of loyalty from the clients, telling about bonus programs and the new format of communication with the client. Sergey Savitsky of Atlanta-M also spoke about the customer-oriented approach, demonstrating the results already achieved. " The 21 directors are meeting with 50 top clients in 350 days. 1 meeting per week = 1. 050 frank conversations "-one of the examples of the work of the channels of feedback in Atlanta-M. It is worth noting that both Rolf and Atlant-M celebrated 20 years this year. In addition to colleagues from Rolf and Atlanta-M, their vision was shared by the directors of all successful dealer companies such as "Independence", "Modus", "Moose Motors", "Moose Motors", "Avtograd", "Avtodet Motors", "Automobile Centre" and "Business Car", as well as from companies of manufacturers: KIA Motors, Hende Motor, Hino Motors, Reno Trax Vostok, Ferronork East, Volvo, Renault and many others. Of particular interest was the debate between manufacturers and dealers, in which the manufacturers of Peugeot, Hyundai Motors, Reno and KIA, and the dealers-"Atlanta M" and "TransTech Service"-successful dealer network in Tatarstan and Volga region. On the sidelines of the Marriott Grand Hotel there were discussed the issues of the second crisis and how it will affect the authorityoil. However, none of the presentations included direct references to the crisis. The exception, perhaps, was the presentation of Nikolai Zaitsev, Commercial Director of Modus company. The company managed to increase activity almost twice during the crisis. Zaytsev urged his colleagues not to lose the opportunity to expand their business during the next crisis, adding that the Forum was an ideal platform for dialogue between government agencies, dealers and producers. At the 2nd "Russia" forum, which will be held in October 2012 in Moscow, much will need to be discussed and, hopefully, will be achieved by that time!