Manj kot teden dni po J. D. Power and Associates pokazala auto blagovnih znamk, ki je uvrščen najboljše v letno raziskavo zadovoljstva strank (CSI), ploden raziskovalnega podjetja zdaj objavila rezultate 2011 vozila zanesljivost študiji (VDS). Te študije ukrepov težave, ki jih lastniki z tri-year-old doživljajo v zadnjih 12 mesecih vozila (model leto 2008). Razvrstitev temelji na najnižje število težav doživela na 100 vozil. Veliko presenečenje, čeprav je, da Lexus ne did najvišji čin-to le uspelo rank drugi zadaj Lincoln, ki hit prvo mesto prvič. Jaguar, Porsche in Toyota zaokro top pet z imeni. Drugo presenečenje je, da Mini, ki je postavljen kot množični trg tablica v CSI, postavljen na dnu v VDS. Mislim, da to samo potrjuje, da če stranka ima težave z izdelkom kot poskrbljeno je učinkovito, on ali ona bo zadovoljen kupec. Ravni model Toyota prejela sedem segment nagrade in Ford štiri nagrade od skupno 20 izdana. Splošno vozilo zanesljivost izboljšala z najnižjo stopnjo težav, saj raziskava je bila prvič izvedena leta 1990. Dobra novica je, da tudi če ste lastnik vozila, ki se uvršča pod povprečjem v VDS, vsa vozila dandanes veliko bolj zanesljiv. Vendar pa je stopnja izboljšanja upočasnila v veliki meri zaradi težav z elektronsko funkcije v vozilih, vključno z avdio, zabave in navigacijski sistemi in nove varnostne funkcije, kot so sistemi za nadzor tlaka v pnevmatiki. Avtomobilov, kot celoto, so pomembne izboljšave pri zmanjševanju tradicionalnih težave, zlasti z notranjosti vozila; motorjev in menjalnikov; in krmilje in zavorni v zadnjih nekaj letih, je dejal David Sargent, podpredsednik za globalno vozila raziskave na J. D. Power and Associates. Vendar, kot proizvajalci dodati nove funkcije in tehnologije za zadovoljitev povpraševanja strank in novo zakonodajo, se soočajo možnosti za uvedbo nove težave. Po mnenju Sargent, kot novejše tehnologije postajajo vse bolj razširjena, izboljšanje zanesljivosti teh funkcij je postal pomembna točka razlikovanja med avtomobilov. V primeru, da vas zanima, tukaj je seznam dobitnikov priznanj v vsak odsek, kjer je bilo dovolj odgovor med 43,700 lastniki, ki so se odzvali: Top tri 2008 modelov na Segment Sub-kompaktnih avtomobilov najvišje uvrščen: Honda Fit Toyota Yaris Hyundai Accent Kompakten avto najvišje uvrščen: Toyota Prius Hyundai Elantra Sedan Toyota Matrix Kompaktni športni avto najvišje uvrščen: Mazda MX-5 Miato Scion tC Srednje velika športni avto najvišje uvrščen: Ford Mustang Srednje velikih avtomobilov najvišje uvrščen: Ford Fusion Buick LaCrosse Mitsubishi Galant Velik avto najvišje uvrščen: Buick Luzern Ford Taurus Chevrolet Impala Kompakten Premium športni avto najvišje uvrščen: Mercedes-Benz CLK-razred Vnos Premium avto najvišje uvrščen: Lincoln MKZ Lexus ES 350 Acura TL (tie) Acura TSX (tie) Srednje velika nagrada avto najvišje uvrščen: Acura RL Mercedes-Benz E-razred Lexus GS Velika nagrada avto najvišje uvrščen: Cadillac DTS Mercedes-Benz S-Class Kompaktna večnamenska vozila najvišje uvrščen: Scion xB Chrysler PT Cruiser Kompaktni Crossover/SUV najvišje uvrščen: Honda CR-V Subaru gozdar Toyota RAV4 Vnos Premium Crossover/SUV najvišje uvrščen: BMW X 3 Srednje velika Crossover/SUV najvišje uvrščen: Toyota 4Runner Hyundai Santa Fe Rob Ford Velike Crossover/SUV najvišje uvrščen: Chevrolet Tahoe GMC Yukon Toyota Sequoia Velik Pickup najvišje uvrščen: Toyota Tundra Ford F-150 LD RAM 1500 LD Srednje velika Pickup najvišje uvrščen: Toyota Tacoma Honda Ridgeline Enoprostorec najvišje uvrščen: Toyota Sienna Honda Odyssey Chevrolet Uplander Srednje velika nagrada Crossover/SUV najvišje uvrščen: Lexus RX Lexus GX 470 Volvo XC70 Velika nagrada Crossover/SUV najvišje uvrščen: Lincoln Navigator Mercedes-Benz GL-razred Drugi model v tem segmentu opravlja nadpovprečno segment. Less than a week after J. D. Power and Associates revealed the auto brands that ranked best in the annual Customer Satisfaction (CSI) survey, the prolific research firm has now announced results of the 2011 Vehicle Dependability Study (VDS). This study measures the problems experienced during the past 12 months by owners of three-year-old (model year 2008) vehicles. Ranking is based on the lowest number of problems experienced per 100 vehicles. The big surprise though is that Lexus did not rank highest – it only managed to rank second behind Lincoln, which hit the top spot for the first time. Jaguar, Porsche and Toyota rounded out the top five nameplates. The other surprise is that Mini, which ranked as the best mass-market nameplate in CSI, ranked at the bottom in VDS. I guess this just confirms that if a customer has problems with a product as long as it is taken care off efficiently, he or she will be a satisfied customer. At the model level, Toyota received seven segment awards and Ford four awards out of a total of 20 issued. Overall vehicle dependability has improved with the lowest rate of problems since the survey was first conducted in 1990. The good news is that even if you own a vehicle that ranks below average in VDS, all vehicles are much more dependable nowadays. However, the rate of improvement has slowed largely because of problems with electronic features in vehicles, including audio, entertainment and navigation systems and new safety features, such as tire pressure monitoring systems. Automakers, as a whole, have made significant improvements in reducing traditional problems, particularly with vehicle interiors; engines and transmissions; and steering and braking during the past several years, said David Sargent, vice president of global vehicle research at J. D. Power and Associates. However, as manufacturers add new features and technologies to satisfy customer demand and new legislation, they face the potential for introducing new problems. According to Sargent, as newer technologies become more widespread, enhancing the dependability of these features has become an important point of differentiation among automakers. In case youre interested here is a list of the award winners in each segment where there were sufficient responses from among the 43,700 owners who responded: Top Three 2008 Models per Segment Sub-Compact Car Highest Ranked: Honda Fit Toyota Yaris Hyundai Accent Compact Car Highest Ranked: Toyota Prius Hyundai Elantra Sedan Toyota Matrix Compact Sporty Car Highest Ranked: Mazda MX-5 Miata Scion tC Midsize Sporty Car Highest Ranked: Ford Mustang Midsize Car Highest Ranked: Ford Fusion Buick LaCrosse Mitsubishi Galant Large Car Highest Ranked: Buick Lucerne Ford Taurus Chevrolet Impala Compact Premium Sporty Car Highest Ranked: Mercedes-Benz CLK-Class Entry Premium Car Highest Ranked: Lincoln MKZ Lexus ES 350 Acura TL (tie) Acura TSX (tie) Midsize Premium Car Highest Ranked: Acura RL Mercedes-Benz E-Class Lexus GS Large Premium Car Highest Ranked: Cadillac DTS Mercedes-Benz S-Class Compact Multi-Purpose Vehicle Highest Ranked: Scion xB Chrysler PT Cruiser Compact Crossover/SUV Highest Ranked: Honda CR-V Subaru Forester Toyota RAV4 Entry Premium Crossover/SUV Highest Ranked: BMW X3 Midsize Crossover/SUV Highest Ranked: Toyota 4Runner Hyundai Santa Fe Ford Edge Large Crossover/SUV Highest Ranked: Chevrolet Tahoe GMC Yukon Toyota Sequoia Large Pickup Highest Ranked: Toyota Tundra Ford F-150 LD Ram 1500 LD Midsize Pickup Highest Ranked: Toyota Tacoma Honda Ridgeline Minivan Highest Ranked: Toyota Sienna Honda Odyssey Chevrolet Uplander Midsize Premium Crossover/SUV Highest Ranked: Lexus RX Lexus GX 470 Volvo XC70 Large Premium Crossover/SUV Highest Ranked: Lincoln Navigator Mercedes-Benz GL-Class No other model in this segment performs above the segment average.
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Lincoln bije Lexus v zadnji raziskavi JD Power
