Russia launched a new training program for employees of service stations cars. The program proved to be successful in Europe, is called BS-Excellence.
BS-Excellence - program staff training workshops, networked Bosch. It consists of 11 sections. At the first stage of program implementation in Russia decided to increase the level of master-receivers, which is particularly important to be able to professionally communicate with clients and other stakeholders involved in the maintenance and repair of the car. The course BS-Excellence for master-receivers lasts 3 days, during which workers learn the techniques of professional communication. First, the students give the basics of communication when receiving a car or a conversation with a customer on the phone and paperwork. In the second part of the course knowledge is applied in practice, and the teacher discusses with the students of the course all errors and focuses on the issues and intricacies of the process of communication. Within 4 years BS program-Excellence will conduct seminars and trainings not only for the master-receivers, but also to staff of other network sites Bosch Car Service, which has Russia already 218 points. The team leader of the development of a network of Bosch Car Service in Russia Nikolay Yankovsky: "for more than 10 years we train technical staff, network diagnosis and repair of complex electronic control systems. But this is not enough for the modern consumer the ability to repair his car is only part of the requirements to the service center. Another equally important part is the professionalism of the staff member working with the client. Bosch has committed itself to prepare each master inspector not only the employee who provides the company with orders, but also professional Communicator.